Boy am I glad I decided to drive out of the way and come to this dealership. We just leased a 2014 Fiat 500e from these guys. I initially was dealing with Orange Coast Fiat. Let me just say (without having to write another review) that OC Fiat is a group of incompetent fools. They are all kids who don't know what they are doing and are very, very unprofessional. If you want to talk to someone who can't answer your questions and says, "um" a lot… go there. IF YOU WANT A GREAT DEAL WITH PROFESSIONAL AND COURTEOUS STAFF you go to J Star Fiat! I initially was dealing with Marcus on the phone/text. He was awesome and very informative. He gets right back to you to answer your questions. When we went to purchase the vehicle we worked with JAKE HOFACRE. Jake is great. He's very friendly, laid back, no hassle, and seems very honest. He know's the car well and can answer all of your questions. This is a no haggle dealership. I've bought many cars in my life and this was one of the most smooth, no pressure transactions I have ever completed. We were in and out of the dealership with our brand new car in less than 2 hours. That included us going to go discuss the purchase before we ran the credit check on a quick dinner. DO NOT HESITATE. These guys are good. Plus while you wait for the credit to go through (maybe 30 min for the offer and to agree on a payment) you can walk around and sit in Lamborghini's which was a lot of fun in itself. They have some awesome cars out there. Not just Fiat's. Check these guys out. They are just taking over the dealership so there is construction but they are very accommodating. And we LOVE our Fiat 500e. Great commuter car! Noticed a little nick on the wheel cover the next day. They said 'No problem! Just bring it back tomorrow and we'll replace the wheel and the cover.' They will make sure you are taken care of. What a dealership should be like! Love them!
5/19/2014
I went to jstar to get a car for my son. this company is the best all the people there were so nice and caring. the sale people were great and when I get my next car or truck I will go to jstar the whole company and people who work there Rock they are great .
3/23/2014
I bought a pre-owned vehicle from J-Star last month and was highly satisfied with the customer service. Bought my vehicle from Nick and couldn't have been made any happier. Nick and his management worked with my wife & I to satisfy all our requests in an efficient expeditious manner. I Highly recommend Nick & J-Star with your vehicle purchases.
12/5/2012
New tires and Bilstein suspension level for my 2009 Ford F150 FX4. VERY competitive prices and an alignment to boot. The suspension needed further adjustment almost a month later and they took care of it, no questions asked. Jack will help you with all your service needs, even oil changes! I forgot to mention that they washed & detailed my truck as well. AAA+
6/28/2011
We traded in our Tahoe for a Ford Flex. JStar gave us a great exactly what we needed for our trade. They played NO games, got us the payment we need and got us a great deal. Thank you Jake @ JStar for all your help!!!
One of the best car buying experiences I have ever had!
8/16/2012
I purchased an Escalade from Nick and not only did I love the vehicle, the condition it was in, the extended warranty option, the service was outstanding. Very friendly staff, easy financing options and awesome selection of high end vehicles. I look forward to my next experience and highly recommend this dealership.
12/17/2013
The service dept here is awesome, Jack is who I deal with there and he goes out of his way to help with whatever you need. I take 2/3 of our cars (Diesel F250 & Lexus IS) the only reason I don't take my Bmw for maintenance is because it's still under factory warranty/free maint otherwise I would (although they even helped me with a wheel issue BMW could not!), we also take our UTV"s here for service it's a one stop shop. Any issues I have had these guys have figured out for me and gone ABOVE and beyond what I need, such as finding a part I have no clue where to look for, swapping wheels etc. Jack is awesome and I would recommend using him and Jstar to anyone !! I previously did service my Porsche Cayenne here as well, not only did they save me money but they did an awesome job! The fact that I can take all kinds of vehicles to one place is just sweet, very happy to have them in our neighborhood.
7/28/2011
On my way to my family camping trip in our RV we lost all brakes on the 91 east freeway. Luckily there was no traffic and we were going on a slight uphill so we were able to pull over with no problem. I looked on our GPS to find an auto shop nearest to us and JSTAR MOTORS was only 2 miles away. Made a temporary repair on the brakes and pulled in to the upscale dealership with custom truck cars RV and boats. I was shocked how well my family and I were treated. These guys really know how to treat people and went out of their way to get us back on the road, in just 2 hours, so our trip wasn't ruined. THANKS GUYS
