This review is for Kevin K. at Maserati of Anaheim Hills

    My wife and I had a recent experience dealing with Kevin on a recent inquiry regarding one of his vehicles. I wanted to follow up with this review because I am very pleased with Kevin and his ability to transform customer service into an art form!

    Kevin's professionalism and his uncanny ability to build immediate rapport with his client certainly made a lasting impression.  Most of us would have to admit that we've had our share of mediocre service from companies in the past. However, some companies are starting to "get it." They realize that in today's competitive marketplace, consumers have a greater number of choices than ever. Therefore, it's important to let those with whom you do business know that you notice and appreciate a job well done.

    As a result, such a commitment to great customer service by Kevin is to be commended. You can be sure that both my wife and I will continue to refer ANYONE we come in contact with to Kevin at Anaheim Hills Maserati for years to come.

    Providing personalized, unique, professional, high-caliber experiences for your clients will inspire loyalty, rather than depending on fancy ad campaigns alone.

    Competition is indeed good for the marketplace!

  • 2/8/2015

    This dealership is the closest dealership to my house so I decided to shop my next car here. Jason Liu was the sales rep that helped us.  I was truly impressed with his service and professionalism.  On top of it, he was straight forward, courteous and genuine.   I have never seen a young gentleman who works so hard at his age. Go in and ask for him if you are there.


  • 1/14/2015 Updated review

    I came in this morning for my service, was given great service like always. Super bummed that my previous review wasn't posted? Anyway, super happy like always.

    11/13/2014 Previous review
    My wife and I bring our vehicles in for service a few times throughout the year here to Maserati Anaheim Hills (aka JSTAR). We have always had good experiences with both the sales & service department staff. Last week, I had a problem occur on my QP which caused my service light to come on. To make a long story short, I'll get straight to it. Being that I wasn't close to home, I took it to the nearest Maserati dealer north of Orange County, Los Angeles area. I was told that the vehicle was unsafe to drive and that it needed repairs/service by the service advisor. Since it was Friday, I was told that the soonest my vehicle would be done would be "about a week or so". I ended up towing my vehicle via triple A to JSTAR, Cary in the service department told me that they are familiar with dealing with the insurance company and it would be an easy transaction once the vehicle was inspected. A few hours after the tow truck dropped my vehicle off, I got a missed call from the service manager; he stated he knew who I was and wanted to speak to me. At first I was like (okay now what) so I called him. Paul the service manager wanted to reach out to me and advise me about my car. He told me that the technician found a minor problem causing the warning light to come on and that it would be covered under factory warranty. Also, he added that the service due was $1195.00 but they had ran a special on services last month for $995 if you "like" them on Facebook, lol, I don't have Facebook! Paul and I shared a laugh and he still gave me the discount anyway. When my wife and I came by to pick up our vehicle, Cary & Paul really made us feel valued and appreciated. They walked us to the shop and had Derek the technician show us and helped explain the error codes found on our car, that's what I call service! Not only did I save $$$ & time, but I was given true customer service. These guys really know how to treat their customers. In fact, this here is my first ever Yelp review, I signed up for this very reason. BTW, they always detail my car when I bring it in for service at no extra charge.